Terms & Conditions

The Terms and Conditions given here, along with Terms and Conditions of Use of our web site and privacy policy comprise of our contract with you, as the renter, with GARIVARA.com.bd as the facilitator, for the deals and services we provide in organizing for your car rental. These Terms and Conditions apply to all deals for the provision of our facilities and services, to the elimination of other Terms and Conditions. No manner or conduct of and by GARIVARA.com.bd shall be considered to represent approval and acceptance of any other terms. Acceptance of these services, facilities, or signature on any contract shall be considered as conclusive conformation of your acceptance of these Conditions.

These Terms and Conditions might be changed from time to time by GARIVARA.com.bd and the renter, you, must check our site to keep a check on any modifications or changes to the terms and conditions applying on you. Any type of car hire service used by you is subjected to the terms and conditions of car hire service enforced by the supplier or car hire supplier, along with laws of the corresponding country or state at which the car hire takes place in.

Our suppliers, with us as facilitator, will provide car to you, the renter. Any booking made by you through this website is liable to these Terms and Conditions and your acceptance to the terms and conditions of the supplier, of which car hire service is booked by you through this website, so make sure you are aware of all the contents regarding the same.

Any booking made on this website by you, renter, depends upon your provision of accepting Terms offered by us. In case you do not approve any part of our Terms, you must not continue with your booking with us. By making any booking with this website, you indicate or confirm that you have gone through the relevant Terms and accept them. For any Term that you do not understand or wish to enquire about, contact us at via email or call us to our hotlines

We, the car rental service facilitator, will notify you, the renter, about the availability of the requested vehicle by emailing a booking confirmation voucher if your offer has been accepted. In situation, where the car type or car model booked by you is not available with our supplier/suppliers, we will be informing you with possible alternatives which if acceptable by you, the renter, shall be incorporated in your current booking by modifying it and will be resend to the supplier for consideration. If not accepted, we hold the right to cancel the booking and refund your deposit within three working days, if any, with us.

This implies that even though we cannot confirm you regarding the availability of your requested vehicle, we will use our reasonable endeavors to find it for you and will inform you of the outcome within 48 hours of your request.

Please note that you, the renter, will not have any contract for car rental at the price offered until your booking has been confirmed and the necessary payment has been received. If you have any questions, please feel free to contact us. Please note that any contract entered into will be with the individual actually booking the vehicle and all correspondence will be sent to that address given, even where a third party actually pays for the hire.

If you, the renter carry any illegal arms, drug or alcohol and any other forbidden goods in the rental vehicle,GARIVARA.com.bd and the vehicle driver should not be held responsible. You, as the car renter, will take full liability in respect of such claims or situations.

If you choose to rent with GARIVARA.com.bd, it is important that you comprehend how and when a deal is formed. Following are the technical steps that form a contract:

By quoting prices or placing our services on our website, we are asking you to make a purchasing offer. You make either an offer to purchase by clicking on 'Book Now'. GARIVARA.com.bd accepts this offer upon receiving desired payment from you, the renter. GARIVARA.com.bd only serves as a facilitator to make arrangements for your car rental booking with its respective supplier base. The total rental amount includes supplier's rental amount, GARIVARA.com.bd service charge and taxes.

Sometimes your car rental supplier or we can make changes to your rental booking, in such cases; we will advise or inform you as soon as possible. If any such changes are not acceptable by you, you will be refunded the deposit amount made at GARIVARA.com.bd. However, in any such situation, we hold no extra liability in terms of any direct or indirect loss suffered by you as a consequence of such changes.

GARIVARA.com.bd reserves the right to terminate the contract at any point of time by duly informing the customer along with the reason which can be, but not limited to, technical / system error or due to any unforeseen circumstances.

While making a booking, you should provide us with all the necessary details such as flight number, local address and phone number, as well as the arrival time at the time of booking. Once the booking is accepted, you will receive your rental voucher within 4 hours of your booking request.

No card! No booking!!

As we do not accept Cash Payment for booking, we always prefer electronic payments through our website’s secured integrated payment systems. We accept all major credit cards, including American Express, Discover/Novus, MasterCard, and Visa. Debit cards branded with the Visa or MasterCard logo are also valid forms of payment. All credit card communications utilize HTTPS (Hypertext Transfer Protocol over Secure Socket Layer, or HTTP over SSL) which encrypts sensitive information.

If you want to make a reservation without a credit card and you no longer need to rent, please cancel your reservation as soon as possible before your scheduled pick-up time.

The renter will have to pay the extra fuel and waiting charges to our vehicle drivers on cash only.

You can cancel your reservation on GARIVARA.com.bd as long as you have confirmation number for the reservation. The confirmation number is provided to you at the completion of your online reservation. The number is an 8-digit code followed by two letters and one more number, totaling 11 alpha/numeric characters. Please be sure to enter that information in the View, Change or Cancel an Existing Reservation page. If you don't have the confirmation code, canceling is not possible.

• You may cancel up to 48 hours in advance of your designated pick-up time without penalty.
• If you cancel less than 48 hours before your pick-up time, Tk.250 fee will be assessed.
• If you cancel less than 24 hours before your pick-up time, Tk.500 fee will be assessed.

Once cancelled successfully, we will credit you within approximately 7 business days. After deducting the cancelation fees Credits will be applied to the same card with which you prepaid.

No refund will be issued in a case of No Show.

If you are, for whatever reason, not satisfied with your rental vehicle, then you are advised to immediately report this to our hotline. We find it very difficult to judge a claim about the state of a vehicle after the rental period is over. We must always be informed of any problems so that we are in a position to find appropriate solutions.

In the case of mechanical problems you must immediately inform us to our hotline. A replacement vehicle will be given by our local rental company.

In case of accident you must inform the nearby police immediately and acquire a full police report. You must inform us to our hotline +8801711030303 ASAP. You should also write your own report. Failure to do this will result in denial of compensation.

There is no insurance coverage with our rental services

Time of your car rental starts and ends in accordance to pick-up and drop-off information on your rental voucher. The charges are calculated in accordance to 24-hour units and will be confirmed to you during the time of booking. If you want to extend your rental time after collecting your car or if in a case where you return your car later than the time/date declared on your rental voucher, then the deal for any such extension and payment should always be done with the car driver.

Unfortunately, GARIVARA.com.bd is not liable for making any refunds for cars returned before time.

Child seats, roof racks and extra items are provided on making a request in the majority of destinations, but there is no such guarantee of availability. In majority of Bangladesh, child seats are not obligatory. Make a note that rear seat belts, mobile phone chargers, laptop chargers might not provide in all vehicles. For any such request, you must check with us at the time of rental.

At most of the locations, vehicles are supplied even out of the normal work hours in order to meet the flight timings. But, in such cases you might be charged additional which must be paid to the vehicle driver. In situations, where a flight gets delayed causing the vehicle pick-up service to go beyond normal working hours, extra charges are payable locally at locations, where 'out of hours' service is accessible

Although, GARIVARA.com.bd is affiliated with only the best and most reputed car rental and car hire suppliers in the market, ensuring that quality cars are provided to you by car rental suppliers. But in case where you are not satisfied or have any complaints regarding the quality of vehicle, make sure you report this to us. We advise you to contact us on time regarding your dissatisfaction.

GARIVARA.com.bd ensures that the seating capacity of the vehicle is as accurate as possible.